![]() GemstoneGods provide assistance via Email Support.To ask assistance or know more about your order status, just email at : and use the subject line ORDER STATUS in emailing us so that we can assist you right away. By any chance you haven’t received one, kindly check your spam folder or possibly you could have entered an incorrect email address. After placing an order, an order confirmation will be sent to the email address you have added upon purchase.However, if you have entered incorrect details in your order such as incorrect shipping address and you thought of cancelling the order, you can just contact our email support and we can update it for you instead of you cancelling the whole order.) ( Note: Orders can only be canceled up to ONE HOUR after the order was placed. Please send a photo or video of the damaged product you received and use the subject line ORDER ISSUE in emailing us so that we can assist you right away.If the product you received is in anyway damage or has a slight issue, please make sure to email : assistance.Please see our RETURNS AND REFUNDS POLICY. We offer a 30-DAY RETURN POLICY if, for any reason that you are not satisfied with your purchase ( except for CUSTOMIZED ORDERS ), kindly send us an email first before returning the product. Disclaimer: All Custom products are final sale and are not eligible for refund or exchange since it's a customized item and cannot be resold in our store.We will keep you updated throughout the process by sending you emails and we would like to offer you discounts only available to you. This is a process of smelting, crafting and hand-setting the stones to the piece, so it takes time. On the side note, any order that was validly selected for final rechecking as per the manufacturer's request to ensure high-quality production might take a few more days for the item to be delivered, then we will ship them according to the service you chose at checkout. ![]() Get anything you want to be written in a beautiful luxurious 18k gold plated Custom Medium Bubble Letters and choose your favorite color from any of these options, the Yellow Gold, White Gold, Rose Gold or Platinum coupled with different variations for diamond colors.Īll custom orders will take 5 to 8 weeks after the order date. Once submitted, refunds will be transferred to your bank account in two to ten business days, which depends on your bank.GemstoneGods Brand New Service. Upon processing your return, we will send a confirmation of your return to the email address associated with your account. Please allow 2-3 weeks from the return shipped date for us to receive and process. HOW LONG WILL IT TAKE TO PROCESS MY RETURN? Once your package is prepared, please contact our customer service to get further details of returning address. You are responsible for the return shipping label. It must be presented in its original packaging and accompanied by the appropriate sales slip, any appraisals. Please carefully package the item you are returning in its original packaging. (For broken or defective items, customers need to contact us within 48 hours of receiving their order.)ġ) Aporro offers 365 day warranty service.Ģ) The used jewelry has any problem within 14 days of the delivered date, Aporro offers partial refund (shipping won't refund) or resents the jewelry, customers pay for resend shipping fee.ģ) The used jewelry has any problem beyond 14 days, aporro refunds10% - 20% of the jewelry price, or offers the same amount coupon code. * Although some areas enjoy free postage, we actually bear the freight for each order ($18-$30), so once the refund is made, the freight will not be refunded.Īporro will not reimburse or pay for return shipping or re-delivery shipping costs except the following circumstances * Shipping paid on Returned Items is non-refundable. * Final Sale items are not refundable or exchangeable. * All custom items and solid gold items are not subject to returns, due to the fact that each piece is made to order. ![]() To obtain an Authorization Form, please contact customer support via E-Mail at Exchange for a different length or item, the amount of the goods will be recalculated. ![]() * Items returned without authorization will not be accepted. Products that are altered or damaged(scratches, wreckage etc.) do not qualify and may be discarded. * The products must be returned in new, resellable condition. * Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order. * Exchanges and Refunds will be accepted within 14 days of your original receipt of the order. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date. Aporro offer a 30-day return & exchange policy.
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